Accountable to You

Donor Bill of Rights

To be informed of the organization’s mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.
To be informed of the identity of those serving on the organization’s governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities.
To have access to the organization’s most recent financial statements.
To be assured their gifts will be used for the purpose for which they were given.
To receive appropriate acknowledgement and recognition.
To be assured that information about their donations is handled with respect and with confidentiality to the extent provided by law.
To expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature.
To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors.
To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share.
To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.

Donor Privacy Policy

The Stratford General Hospital Foundation recognizes your right to confidentiality and pledges to protect your privacy. We adhere to all applicable privacy legislation in Canada, the privacy guidelines of the Canadian Centre for Philanthropy; and abide by the Donor Bill of Rights and the Code of Ethical Principles and Standards of Professional Practice developed by the Association of Fundraising Professionals, the Canadian Centre for Philanthropy and the Association of Healthcare Philanthropy.

Please read our privacy statement online or call 272-8210 ext. 2627 or email [email protected].

To further protect your privacy, the Foundation does not sell, trade or otherwise share our donor’s names.

Complaint Handling Policy

INTRODUCTION:

This policy and procedure applies to complaints received by the Stratford General Hospital Foundation (hereinafter “the Foundation”) about our activities, service, staff, directors or volunteers. It has been implemented to ensure that in the best interest of all parties’ complaints are dealt with promptly and responded to/ resolved as quickly as possible.

Control Objectives

The objective of this policy is to minimize damage to the reputation of the Foundation and reduce the risk of litigation by handling complaints in a timely, effective and consistent manner.

Person Responsible

Foundation staff will be designated as responsible for the application of this policy, and to review this policy with the Nominating/Strategic Planning Committee annually as part of the Risk Management Report to ensure that it continues to comply with charitable laws, regulations, guidelines and best practices. Foundation staff will also be responsible to communicate this policy to all employees, officers, directors, and volunteers of the Foundation as part of their orientation.

Definitions

A complaint is an expression of dissatisfaction alleging a grievance about the service, actions, or lack of action by the Foundation as an organization, or the conduct of staff, board members or volunteers acting on behalf of the Foundation.

Receipt & Handling

A complaint may be received verbally (by phone or in person) or in writing (by mail, fax, email). The individual receiving the complaint is responsible to either respond to / resolve the matter and/or if efforts to respond it require further assistance to transfer it to the Executive Director who can investigate and respond.

For further assistance, call 272-8210 ext. 2627 or email [email protected].

Audited Financial Statements

SGH Foundation's T3010

Click here to access SGH Foundation's T3010